Answering calls at the Arks reception.

The reception desk at the Ark is extremely busy. Reception staff spends an average of 30 minutes dealing with each member of the public that comes to the desk. Therefore a volunteer is required to answer the phone.

The Telephonist role will involve:

  • Answering the phone in a polite, courteous manner.
  • Directing the call to the appropriate person or dealing with the initial enquiry themselves (for which training will be given).
  • Occasional admin work.


The role is very highly pressurised with the weekends being the busiest time. You will need to be used to dealing with people on the phone in a calm, polite and sensible manner. Some callers can be abusive and impatient and you will have to be able to de-fuse the situation. Training will be hands-on experience, so the ability to grasp information quickly will be beneficial.


This is a great role for those who have a good telephone manner and enjoy working in a busy environment.

We have various regular weekly shifts available - please phone for more details 01329 666913 Tue-Fri 9am-1pm (no voicemail on this phone)

How do I get involved?

35 KBDownloadApplication form

Or if you have any questions please contact us directly: