Telephonist / Receptionist (VOLUNTARY)
Description:
The reception desk at the Ark is extremely busy. Reception
staff spends an average of 30 minutes dealing with each member of
the public that comes to the desk. Therefore a
volunteer is required to answer the phone and occasionally
deal with members of the public at reception.
The Role: (office based)
The Telephone / Receptionist role will involve:-
-
Answering the phone in a polite, courteous manner.
-
Directing the call to the appropriate person or dealing with the
initial enquiry themselves (for which training will be given).
-
Occasional admin work and dealing with enquiries on
Reception.
Skills:
The role is very highly pressurised with the weekends being the
busiest time. You will need to be used to dealing with people on
the phone in a calm, polite and sensible manner. Some callers
can be abusive and impatient and you will have to be able to
de-fuse the situation. Training will be hands-on experience,
so the ability to grasp information quickly will be beneficial.
Hours:
Every day 10am-1pm or 1pm-4pm
Who:
TThis is a great role for those who have a good telephone manner
and enjoy working in a busy environment.
Current Vacancies: SORRY - NONE AT THE MOMENT
About Us:
Moved to Stubbington, Fareham in 1987. Open 7 days a week –
10am-4pm. Although we are part of the RSPCA, we receive no
funding from them and we are totally self-funded. We provide
shelter for all manner of domestic animals, wildlife and exotics
within an area covering
400 miles. We have more than 500 animals on site at any one time.
RSPCA Solent Branch also runs a Veterinary Clinic in Southampton,
providing subsidised veterinary treatments for pets whose owners
are on reduced incomes. The Stubbington Ark has to raise just over
£3,000 per day to account for vet bills, food, heating, maintenance
of our 8 acre site, cleaning supplies and staff wages which are
just a
few of the expenses that we can only pay through the generosity of
the general public. |
